I'm a B2B technology writing Pro

I am a Hubspot Inbound Certified B2B technology writer and marketing professional with over fifteen years helping customers acquire and adopt solutions such as CRM, ECM and IT Security.

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Shipping article

Try our recipe for a five-star returns experience for your online store

In an ideal world, your customers would be satisfied with every product you deliver, the first time you send it to them. But sometimes clothing doesn’t fit, electronic devices don’t work properly, or furniture clashes with a consumer’s decor.

Ecommerce return policy article

How ecommerce returns are moments of truth for repeat customers

An article for Canada Post to promote a whitepaper on the opportunities which online shopping returns deliver for ecommerce merchants.