Financial services organizations like banks and insurance companies are mandated to meet higher security and privacy standards than just about any industry. At the same time, they are faced with increasing pressures to modernize customer experiences, mitigate fraud, and deliver more insights from their rapidly- expanding stores of transactional data.
It’s not easy being a sales development representative (SDR). In fact it’s pretty challenging. SDRs are tasked with making dozens of calls per day to busy, time-crunched executives. They have to quickly convince prospects to invest their onboarding time and attention to overcome challenges they may not even realize they’re facing.
Newmarket is part of the Greater Toronto Area, Canada's most populated city, and home to the original XE offices. Newmarket and Toronto, Canada aren't quite as culturally opposed as the fabled Country Mouse and City Mouse, yet they are markedly different in size.
The origin story of the XE Currency App for iPhone began ten years ago, not long after the launch of the iPhone App Store. The hero expats need and deserve
Did you see Captain Marvel, Shazam, or Aquaman this year? If so, you are undoubtedly familiar with the classic superhero origin story genre. I won't even ask if you watched Avengers: Endgame - because, who didn't?
Consider this: A single manual task takes a human knowledge worker in a water utility an average of five to six minutes to complete a task. He or she may repeat that same task over fifty times a day, or hundreds of times a week.
A purpose-built robotic process automation (RPA) bot can complete the same task in just a minute to ninety seconds. The bot doesn’t make mistakes, it doesn’t need breaks, and it never sleeps. It may not need any human supervision or intervention at all if designed, de...
Is your utility capitalizing on the power of AI for predictive operational and customer energy consumption analytics?
To complement and enhance our expertise in utility analytics and customer experience solutions, Util-Assist has invested in Grid4C, a worldwide leader in artificial intelligence (AI)
If you’ve been using the same phone service since you opened your doors, you might be feeling the pinch. Maybe the system that’s served you well for years is starting to glitch, or it’s having trouble handling your larger volume of calls. Or maybe there are new tools available to keep your team connected and your business competitive that you never could’ve dreamed of when you started out.
Whether you’ve been in sales for many years or you’re a rookie, you’ve probably encountered a variety of perspectives on the art (or science, depending on who you talk to) of the cold call.
Either way, if you don’t have a healthy pipeline of opportunities or strong leads, cold calling for appointments is a better way to go than waiting for the business to fall into your lap.
Today’s job market is a highly competitive battleground for talent. Some job candidates are recruited away from their existing employer, while others successfully navigate their way through online applicant tracking system algorithms.
A whitepaper about how the business and techology methodologies of Agile, BRM, and DevOps interrelate and support best practices in growing, innovative businesses.
For organizations like insurance companies, government agencies, and more, extracting client or constituent data from a growing stack of forms is just another day in the office. Yet manually processing paper and electronic forms is not only time-consuming, but also prone to human error and resource depletion.
Most business applications don’t have this sort of native functionality. Custom-development in many platforms is no picnic either, and the buy vs build argument is always top-of-mind.
Many of us are old enough to remember the ways offices used to manage documents. The familiar beige file folders all lined up, alphabetically, numerically, or by some other organizational scheme. You might remember how the dust, coffee cups, and other random office supplies would accumulate on top of it in the closet, between the cubicles, or maybe in the lunchroom by the fridge.
You know, the good old office file share drive?
IT and Line of Business cultures are often touted as different as international cultures. Like the United States and Great Britain, or Germany and France. Given, IT management and staff essentially speak the same language as their cross-departmental colleagues. However, it’s as if they speak a distinct dialect which requires a translator to convey their messaging.